The company wanted to improve its product development process. We worked over a period of twelve months with an internal OD consultant to develop a cohort of internal coaches and to help the product developers take up their roles more effectively. We ran off-sites to introduce the coaches and product developers...
The context was a division of a large public sector organisation where staff were finding it hard to match the workload to the resources available, satisfaction was low and sick-leave was increasing. The client initially asked us to research best-practice and write a report telling them what to do. From experie...
We have worked with leaders and teams in the for-profit, public and voluntary sectors to get clarity about the context they are working in, identify their explicit and implicit goals and what behaviours are likely to support them in their roles and achieve organisational goals. We work from a systems-orientation to...
The context was a large organisation where three separate subgroups interact regularly to service all stakeholders in relation to one area of the business. There was at times tension between the goals of the different parties and mistrust between them based on past experiences of working together. Initially, we...
...or how a branding study for professional services firm came to be seen as a change project. The organisation was growing and senior management wanted to check how existing clients viewed the brand. We researched brand perceptions among existing clients and mapped these onto how people in the consultancy saw the ...
Our client wanted to understand the impact of the economic downturn and of globalisation on its market in the USA. We pooled our thinking and came up with straw-man maps and a guide to our explore views and experiences with players at all levels in the market. Making sense of these meetings and published market da...
The senior management team initially wanted us to research the needs of potential new members. We went in with an open mind and, from our initial meeting, had a sense they were overwhelmed with initiatives and needed to focus on existing members before recruiting new ones. They confirmed being overwhelmed. The diff...